Understand Your Invoice
Standard billing cycle
Auxiom’s billing cycles might seem a bit wonky, but we’re here to help it make sense. If you’re OCD like us, we hope this helps calm your nerves. 😉
Since we provide services, we ask that they are paid in advance of when they are provided. We also want to give everyone ample time and opportunity to review their invoices before they come due, so we offer standard net 30 terms on regular monthly invoices.
Here’s how this works out: let’s say today is December 25th. Your bill for January services is due in the next few days. It was generated at the end of November and due net 30 for a due date around the end of December.
You’re probably tracking with us so far but here comes the confusing part, so tighten those seat belts and we’ll get through this together. Let’s keep going with our previous example and say you added an employee on January 15th. Since January’s invoice was sent to you the end of November, and February’s invoice sent the end of December, by the time January 15th rolls around, we are a bit behind! Your next invoice (March services) will include catch-up (aka “pro-rated”) charges for Jan 15-31 and Feb 1-28 (or 29 if it’s that lucky time of the calendar cycle) as well as an updated total count that includes that person for March.
Okay, we know that was a lot, so let’s take a minute for a breather. Deep breath in — and out 👏🏻
We’re almost there! So you’re probably thinking: okay that’s cool, I understand what happens when something is added, but what about when something is removed? Well, we have great news! The same exact thing — just in reverse 🥴
We’ll keep going with that same example. Let’s say you had to let someone go on January 15th. Again, since January’s invoice was sent to you the end of November, and February’s invoice sent the end of December, by the time January 15th rolls around, we are a bit behind! Your next invoice (March services) will include catch-up (aka “pro-rated”) credits for Jan 15-31 and Feb 1-28 as well as an updated total count that removes that person for March.
We know you're probably thinking whew! I'm glad this is over.
To be as fair as possible in how we bill, we do our best to make accurate changes in real-time and we have processes and people to support making this happen consistently. But: we are all human and sometimes we won’t get it right. We strive for that to be a very, very small percentage of the time but ask for your understanding and to work with us if that ever happens. We’ll be sure to make it right, right away.
If ever you have any questions or concerns related to your invoice, don’t hesitate to reach out to your Client Relationship or Account Manager.